FAQ

1: Q: What countries do you ship to?
A:We ship to most countries worldwide. Here is an extensive list:
Austria, Belgium, Bulgaria, Brunei, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Indonesia, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Malaysia, Mexico, Netherlands, Philippines, South Korea, Netherlands, Norway, North Korea, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, United Kingdom, United States.

2: Q: Who handled international customs and import fees?
A:For international shipments, we will cover most of the VAT and duties, but if the customer's problem caused the tax will be borne by you.

3: Q: Can the order be canceled?
A:If the order is under status awaiting fulfillment, please contact TELESIIN customer support at info@telesin-store.com to cancel. If the order is shipped, the order cannot be canceled.

4: Q: Can the order be modified?
A: Order cannot be modified once it's placed successfully. However, you can contact TELESIN customer support at info@telesin-store.com to cancel the order if it's under status awaiting fulfillment then place the appropriate order again.

5: Q: Can the shipping address be changed?
A:Shipping address cannot be modified once the order placed successfully. However, customer can contact TELESIN Customer Support to cancel the order if it's under status awaiting fulfillment then place the order with the appropriate address again.

6: Q: How can customer get support on how to use a product or to find out if TELESIN product is compatible with some phone/camera?
A: Customer can directly send inquiry to info@telesin-store.com. TELESIN customer support will get back to you with the solution at the soonest.